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Case Study

“Mental health difficulties in the people we see takes up a large portion of our work, completing the 2 days of training gave a good grounding in supporting this on a day to day basis but also giving information about longer-term support that we can access for young people. The manual has been great and it has pride of place on my bookshelf! Following changes within the team over recent months I have been able to support new staff with knowledge gained from the training”- L2 Award in First Aid For Mental Health (Youth) 


“When you do something day to day practice becomes embedded and the training offered useful strategies and information that we were not previously aware of which encouraged us to change some of our practices to better support people” – L2 Award in First Aid For Mental Health 



 “It was good to meet different people and visit the venue in Yeovil. The teaching staff were very accommodating and approachable. I feel more confident, and I have been able to add it to my CV, in turn it has shown potential work placements that I have a commitment to ongoing learning. I have since been offered 3 counselling work placements and so I had a choice about where I conduct my clinical hours. I have been out of mainstream employment for 12 years or more, and so by completing the courses I felt like it was a good integration back into work and understanding how procedures have changed” – 

Terry Edser – Student Counsellor and Volunteer Student Addictions Support Worker/Counsellor (L2 Award in First Aid for Mental Health)  


“Jess the trainer at Mind in Somerset was an amazing person to listen to and was so passionate, she really made the difference to me. The course has enabled me to be able to engage others in more conversation and to help identify signposting that I can recommend. I have also created a mental health advice pamphlet which I will add to our staff noticeboards which will help encourage staff to talk and also to signpost people to where they can gain support from. We are extremely grateful to Somerset Skills & Learning for enabling this training to be made available.  Without this funding, despite knowing the importance and the difference that it can make, I would not have been able to attend. Thank you SS&L!Alexis Hawkes – HR & H&S Officer Brainwave (L2 Award in First Aid for Mental Health) 


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