01823 276 892
Our Mindline Emotional support and mental health helpline is open 24 hours a day, 7 days a week.
Mindline is a confidential listening service which provides a safe place to talk if you, or someone you know, is in distress. We can also give basic information about mental health and local support services.
Our listeners treat all callers, regardless of background, in a non-judgmental way with dignity and respect. When our lines are busy, or closed, our switchboard can connect you to our sister service, the Samaritans.
As well as listening to your issues we can also give information about;
- local services
- how to get help
- basic information on mental health issues.
If you are looking for a helpline to talk to someone that will listen to you, Mindline has volunteers that provide a listening ear for you or someone you know.
When you call we do not trace our calls and your number will not display on our phones. We will not ask for personal details to be shared unless you or someone you know would like us to find immediate help from other services for you or them and that you agree to giving it. We will not pass on any information unless you have said it is ok to do so.
Mindline volunteers are just everyday people like you who decide they can offer their time and support to listen to others. Some may have a particular interest in mental health, while others may be survivors or have looked after someone close to them who has experienced distress. The volunteers are fully trained and receive ongoing training and support. All have an understanding of what mental distress means for others.
Why some people may call Mindline
Some people really need someone to talk to, to get things off their chest as they don’t have someone to talk to about whatever is on your mind. Some people may feel desperate and don’t know what to do about a situation or where they can go for help or support in Somerset. Some people may feel isolated or alone and really want to talk about their day or their problems with a person in confidence. Others may be worried about their family or friends and don’t know where they can find help for a family member or friend. Some may have a low self-esteem or feel worthless. Mindline is also for people that may just want some emotional support and just want a chat with a friendly ear to talk about their day.
Volunteering for Mindline
If you are interested in Volunteering for Mindline please click here to visit our volunteering page.
Our volunteer, Keith, has written an article for Networker magazine about his experiences while working as a Mindline Volunteer. Click here to read the article.
This service provides weekly emotional support by telephone for up to 12 sessions on a Wednesday or Friday between 4pm – 7pm. You must be referred by NHS professional.
This service provides face to face meetings for up to 12 sessions where clients are supported to engage in other community based services. You must be referred by NHS professional.
For more information about the other services we offer and how we can help please visit our services page